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SlingPlayer for Connected Devices FAQ & Help

Have questions about SlingPlayer for Connected Devices? Need a little help? Look here first!

What is SlingPlayer for Connected Devices? How can I use it?

SlingPlayer for Connected Devices is a new type of SlingPlayer! It works with Internet-connected devices like the Sony Internet Player with Google TV, the Netgear NeoTV, and the WD TV media player by Western Digital. SlingPlayer for Connected Devices works with your Slingbox to take the living room HDTV experience to another TV in your home ... or anywhere that you want to watch. Now you can enjoy your programming in crystal-clear HD on a TV anywhere, from your bedroom to your beach house. From your device you can:

  • access the SlingPlayer app to watch your TV;
  • change channels;
  • navigate the program guide;
  • watch and schedule recordings on your DVR;
  • even let your college student watch in the dorm. Learn more here!

What countries is SlingPlayer for Connected Devices available in?

Currently, it works only with US-based Slingbox devices.

Which Slingbox models are compatible with SlingPlayer for Connected Devices?
SlingPlayer for Connected Devices works with the Slingbox 350, Slingbox 500, Slingbox SOLO, and the Slingbox PRO-HD.

What is the Sony Internet Player with Google TV (NSZ-GS7 GTV)?
The Sony Internet Player is a Google TV device that uses the Internet to bring together TV, the web, and Android apps ... all on your big screen at home. Learn more here!

What is the Netgear NeoTV?
The Netgear NeoTV series of products give you Internet freedom on your TV, enabling you to stream movies, TV shows, and clips in HD from the comfort of your couch. Learn more here!
What is the WD TV media player by Western Digital?
The WD TV media player by Western Digital extends your complete living room HDTV experience to another TV in your home, or wherever you want to watch TV. SlingPlayer for Connected Devices supports WD TV Live (third generation) and WD TV Live Hub. Learn more here!
Will other devices be supported, such as the Sony PS3 and other Google TV products?
We are continuing to work with additional partners to support their devices. Please check back to see if your device is supported.
I already have a Sony Internet Player with Google TV, how do I install SlingPlayer?
Be sure to confirm any new firmware updates that your Sony Internet Player device tells you are available. Go here for easy instructions on getting SlingPlayer!

I already have a Netgear NeoTV, how do I install SlingPlayer?
Be sure to confirm any new firmware updates that your Netgear NeoTV device tells you are available. Go here for easy instructions on getting SlingPlayer!

I already have a WD TV media player, how do I install SlingPlayer?
Be sure to confirm any new firmware updates that your WD TV device tells you are available. Then look for SlingPlayer on the Live TV tab on your WD TV player. Go here to learn more about WD TV media player setup!


Need help?

What remote control shortcuts does my WD TV remote have?

The WD TV remote offers these controls:

Control
Function
Up/Down/Left/Right/Enter (works when onscreen player controls are hidden) Navigates the SlingPlayer interface and the onscreen menu
Back button
Returns to the previous screen in SlingPlayer except when the video screen is displayed.
Option button
Activates the oncreen menu
Transport controls
Fast-Forward, Play/Pause, Rewind, Skip Forward, Skip Backwards, Stop
Home key
Exits SlingPlayer app
Prev Page/Next Page
Moves one page down or up in the Program Guide or the DVR screen
Numeric buttons
Changes channels
WD-TV-remotes-1.ashx

What remote control shortcuts does my Sony Internet Player with Google TV remote have?

All remotes for Google TV products offer these controls:

Control
Function
Transport controls Fast-Forward, Play/Pause, Rewind, Skip Forward, Skip Backwards, Stop
Up/Down/Left/Right/Enter Navigates the SlingPlayer interface and the on-screen menu
Color buttons
Not used
G key
Displays the program guide
D key
Displays the DVR menu
Space bar
Displays the onscreen menu
; key
Switches to the last channel
S key
Stop
Esc key
Exit
P key
Play
O key
Pause
J key
Page Down
U key
Page Up
I key
Info
L key
Live TV
R key
Record
M key
Menu (DVR)
? key
Displays SlingPlayer Help (shortcut) keys

What remote control shortcuts does my Netgear NeoTV remote have?

The Netgear NeoTV remote offers these controls:

Control
Function
Up/Down/Left/Right/Enter Navigates the SlingPlayer interface and the onscreen menu
Red button
Displays video debug information
Green button
Displays SlingPlayer Help (shortcut) keys
Yellow button
Displays the Programming Guide
Blue button
Activates the onscreen menu
Return button
Returns to the previous screen in SlingPlayer except when the video screen is displayed.
Menu
Activates the onscreen menu
Transport controls
Fast-Forward, Play/Pause, Rewind, Skip Forward, Skip Backwards, Stop

What do the colored buttons on my WD TV Live Hub remote do?

Green Displays keyboard shortcuts
Red Shows a statistics window (for tech support purposes)
Yellow Displays program guide
Blue Reveals player controls

WD-TV-remotes.ashx

Can I use a USB keyboard with my WD TV, and what keyboard shortcuts are there?

Yes, you can use a USB keyboard. It works for player controls only, and won't work for the Sling Accounts login page. Press ? to display keyboard shortcuts; press the Spacebar to reveal onscreen player controls.

Is there any way to verify the type of streaming connection that SlingPlayer for Connected Devices is currently using on my network?

Yes! Press Shift+Q (for Google TV devices) or just Q (Boxee Box and WD TV with a USB keyboard attached) on your connected device remote control while streaming. The network status will display onscreen with statistics relating to your network and the SlingPlayer connection:

Boxee.stats.ashx

I'm using SlingPlayer for Connected Devices with my Logitech Revue and my Slingbox SOLO. I'm getting video stuttering and poor performance. Why?

A recent Google TV firmware update may, in certain instances, make viewing from the Slingbox SOLO on the Logitech Revue unreliable. We are investigating this issue, and are working with Google to gain a better understanding of what was changed. Unfortunately at this time we have no further information about a fix.

Is the video freezing after using the remote functions?

After using the remote buttons in SlingPlayer for Google TV, you may find that your video freezes, but your audio continues to function normally. We are currently investigating this issue. You can restore video by changing the Quality setting (for example, from Better to Good). After video is restored, you can re-select your previous Quality setting.

I can't connect to my Slingbox using SlingPlayer for Connected Devices. It worked before, but now it's not working. What should I do?

Are you able to connect remotely to your Slingbox using your computer? Try using Watch on Slingbox.com from a supported browser on your desktop or laptop computer. If that doesn't work, then check your Slingbox and all connections. Once that's working, then SlingPlayer for Connected Devices should work, too.

I can't connect to my Slingbox using SlingPlayer for Connected Devices. I've not used it before. What should I do?

Here are a few things to check:

  • Has Internet Viewing been set up correctly on your Slingbox? Check to see that you can connect remotely to your Slingbox using Watch on Slingbox.com on your computer.
  • Are all of the overall system requirements met? Is your Slingbox firmware up-to-date? If you're not sure, try running through the Slingbox setup process via Watch on Slingbox.com
  • Can you connect to the Internet on your connected device at all? Check using other apps, or the browser on the device.
  • Can you sign into your Sling Account successfully, either using Slingbox.com on a computer, or SlingPlayer on a mobile device?

Still having Slingbox or SlingPlayer connection issues?

First, click the "Detailed Help..." section header below for helpful articles with some common troubleshooting steps.

If you're still having trouble, you can always find answers and ask questions on our SlingPlayer for Connected Devices Support Forum.


Related Information

Slingbox models compatible with SlingPlayer for Connected Devices
Want to watch your television programming on a TV in another location? Check below for a list of connected devices that are compatible with your Slingbox.

Related Information

Which SlingPlayer software works with my Slingbox?
Confused about which versions of the SlingPlayer software work with your Slingbox? Here's a helpful guide to compatibility.

Settings for SlingPlayer for Connected Devices
These settings are available within SlingPlayer for Connected Devices.

Displaying onscreen controls in SlingPlayer for Connected Devices
Here's how to display SlingPlayer for Connected Devices onscreen controls.

Navigating menus in SlingPlayer for Connected Devices
Here are some tips for moving around SlingPlayer for Connected Devices.

SlingPlayer for Connected Devices - Miscellaneous controls
Click "MISC" to find a collection of various controls.

SlingPlayer for Connected Devices - Number controls
An icon that's a square of nine dots reveals number controls for entering channels. You can also see Recent channels.

SlingPlayer for Connected Devices - D-Pad controls
The cross icon displays controls for navigating menus.

SlingPlayer for Connected Devices - DVR controls
The forward-triangle icon reveals standard DVR-type functions.

SlingPlayer for Connected Devices - Main controls
Click the icon with three horizontal lines for the main functions of your TV source.

Using SlingPlayer for Connected Devices controls
There are five types of onscreen controls that you can use.

Quitting SlingPlayer for Connected Devices
Done watching your TV? Here's what to do.

Launching SlingPlayer for Connected Devices
Here's how to get started with SlingPlayer for Connected Devices.

Google TV: Video sometimes freezes
When using SlingPlayer for Google TV, after using remote buttons, you may find that video freezes.

Quitting SlingPlayer for Connected Devices/Google TV
Quitting SlingPlayer for Connected Devices/Google TV is very easy.

Getting started with SlingPlayer for Connected Devices/Google TV
Here's what you need to know to begin using SlingPlayer for Connected Devices/Google TV.

Affected Products
  • SlingPlayer for Connected Devices
Affected Countries
  • United States
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