• System Status
Sling services for your Slingbox are operating normally.

Having trouble? Check all connections to your Slingbox. Also check that your network is okay.

My remote control is grayed out or doesn't work

Finding that your SlingPlayer remote control doesn't work? Or its buttons are grayed out? Try these steps.

First things first ... check the IR Blaster cable:

The problem could be as simple as an improperly positioned IR Blaster cable. Make sure the "bulb" portion of the IR Blaster is pointing to the remote control pickup window on your A/V device. Look below for more information on positioning your IR Blaster cable.

Next: try uninstalling/reinstalling the app

Sometimes the remote control portion of the software doesn't register properly after installation. You may be able to solve this by removing the SlingPlayer app from your device, then reinstalling it. Usually you can reinstall SlingPlayer by going to the store where you purchased it and re-downloading it.

If that doesn't work

You may need to reconfigure the Slingbox video source that you've connected your AV device to:

  1. Go to Watch on
  2. Reconfigure the Slingbox video source that you've connected your AV device to.


More help with your onscreen remote control

IR Blaster/Remote Control Troubleshooting for older Slingbox models
The IR Blaster lets your Slingbox control your A/V devices. But what if it's not working quite right with your Slingbox PRO-HD, Slingbox SOLO, or older Slingbox model? This article will help!

Advanced IR Emitter or Onscreen Remote Control Troubleshooting
Here are some advanced troubleshooting steps to help you narrow down any issues with your IR Emitter cables (formerly called IR blaster) or the onscreen remote control, including a cool digital camera test.

Affected Products
  • SlingPlayer for Windows Phone
  • SlingPlayer for Android Phones
  • SlingPlayer for iPhone
  • SlingPlayer for iPad
Affected Countries
  • All
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